Vital Leadership Program
Terms and Conditions


These Terms and Conditions (these “Terms & Conditions”) set forth the legally binding terms and conditions for purchase of and registration by the Participant (the “Participant”, “Customer”, “you”) in the Vital Leadership Program (the “Program”) for which certain services are provided by Wayfinding, Inc. 

You have elected to enroll in the Program (as outlined in under “Program and Services”) and we have agreed to provide services to you on the terms and conditions set out below. You are of the opinion that the Company has the proper and necessary qualifications, experience and abilities to provide services to you, and by registering for the Program with Wayfinding, you are signifying your acknowledgment, agreement, and assent to these Terms & Conditions.

1. Program and Services

The Company will provide you, as a member of the Program, services including: 

  • 11 weekly 60 min group calls for all participants led by program instructors
  • Open office hours to ask questions of the facilitators
  • Weekly design assignments to advance your personal practices and systems
  • Access to the online learning portal with videos, assignments, and personal exercises
  • Small group support with fellow colleagues on the journey
  • Regular integration weeks with no planned content to give you time to advance your design assignments and integrate learnings
  • Membership in the program Slack space for sharing, learning, and community motivation
  • Lifetime access to course content in the online portal

2. Program Fee, Deposit, and Payment Method

Program Fee and Deposit: Customer agrees to pay a $300 non-refundable Deposit upon enrollment. Customer is responsible for full, on-time payment of the program fee option they selected during program enrollment via the website. 

Late Payment Policy:  Payments are considered late if not received within 5 days of the billing date of the requisite month. Late payments are subject to a 10% surcharge on the monthly payment amount (i.e. $100 surcharge on $1,000 installment). 

3. Expectations and Guarantee 

Wayfinding guarantees your complete satisfaction during the length of the Program and will refund all payments, except for the non-refundable Deposit, made if you are unsatisfied for any reason and you have met all expectations pursuant to these Terms and Conditions, including but not limited to the expectations set forth as follows:

  • You must attend every scheduled group call and all office hours calls;
  • You must watch every assigned video and read all assigned reading in the learning portal, as well as maintain a regular, engaged presence in the group Slack each week; 
  • You must complete all exercises assigned to you, including but not limited to any materials or experiences issued via online platform used in the Program; and
  • If you experience a problem, you must notify us within 24 hours and be open to reasonably collaborate on a solution with us.

If you wish to request this money back guarantee, then you will have to:

  1. Make a request in writing within 3 business days of Program completion;
  2. Agree to communicate with course instructors on a phone call to fully understand the nature of your request; and
  3. Demonstrate to the Instructors’ reasonable satisfaction that you met all expectations of the Program, including but not limited to those outlined here, to be determined at the sole discretion of the Service Provider.

If you do all of these steps and still want your money back, we will then be able to honor our money-back guarantee. If you do not complete these steps, you are not entitled to a refund and are still responsible to complete all Program payments. In the event of late payments or non-payment, we will follow our late and non-payment policies outlined in these Terms and Conditions. 

4. Confidentiality 

During the Program, Customer, Company, and other participants in the Program may divulge sensitive information about each other’s respective businesses, customers, methodologies, processes, data, know-how, and other sensitive information that is intended to be kept confidential, “Confidential Information.” Each party will operate in good faith and use common sense to keep such sensitive information confidential.     

5. Ownership of Materials/Intellectual Property

Company’s Confidential Information and any and all information and materials, including video, audio, and written content, shared with you by Company at any time during the Program or through providing the Services, or at any other time, whether verbal or written physically or electronically, are the sole property of the Company. Any unauthorized reproduction, use, or appropriation of any such materials will be subject to applicable trademark, copyright, and intellectual property laws. 

6. Media Waiver

You grant full permission to Company and its agents and employees an irrevocable and unrestricted right to use the photographs and/or video images taken of you during the Program or during the Services for the purpose of publication, promotion, illustration, advertising, or trade, in any manner or in any medium. You hereby release Company from all claims and liability relating to any such images or video. Furthermore, you hereby release, defend, indemnify, and hold harmless the producers from and against any claims, damages or liability arising from or related to the use of the images, recordings, or materials, including but not limited to claims of defamation, invasion of privacy, or rights of publicity or copyright infringement, or any misuse, distortion, blurring, alteration, optical illusion or use in composite form that may occur or be produced in taking, processing, reduction or production of the finished product, its publication or distribution. You waive any right to royalties or other compensation arising from or related to the use of the image. You have read this clause fully and understand the contents, meaning and impact of this consent, waiver, indemnity and release.

7. Independent Contractor

The Company is acting as an independent contractor in providing the Services under these Terms and Conditions, not as an employee, and Customer’s participation in the Program does not create a joint venture or a partnership between you and the Company.

8. Modification of Terms and Conditions

The Company reserves the right to modify these Program Terms and Conditions from time to time at its discretion.

9. Notice

All notices or demands required or permitted by these Terms and Conditions will be given in writing and delivered to the parties.

10. Integration

These Terms and Conditions contain the entire agreement and understanding by and between the Customer and the Company and no representations, promises, agreements or understandings, written or oral, not herein contained shall be of any force or effect.

11. Choice of Law

These Terms and Conditions, the performance of these Terms and Conditions, and all suits and special proceedings under these Terms and Conditions, shall be construed in accordance with and governed by the laws of the State of California.

12. Severability

The provisions of these Terms and Conditions shall be deemed severable, and the invalidity or unenforceability of any one or more of the provisions hereof shall not affect the validity and enforceability of the other provisions hereof.

13. Termination Policy

Company Termination Policy: Company may terminate your participation in the Program with or without cause. If Company terminates without cause Company must provide you with thirty (30) days written notice. Company may terminate for cause, without prior notice, if Customer breaches any portion of these Terms and Conditions, including but not limited to Customer’s non-payment or breach of community commitments. 

If the minimum number of people are not registered in the Program fourteen (14) days prior to the start date Company may cancel the Program. If Company cancels the  Program due to such low enrollment, you will be given a full refund.

Customer Termination Policy:  

The three hundred dollar ($300) Deposit is non-refundable. The Deposit is transferrable to enrollment in a future cohort of the Program only if (a) a future cohort is planned to occur and (b) if Participant can still meet all Program requirements of the future cohort.  

If you, the Customer, wish to cancel your program enrollment prior to Program confirmation, any monetary amount you have paid beyond the Deposit shall be refunded. 

If you wish to cancel your program enrollment after the Program confirmation, there will be no refund, of any kind, unless you cancel due to a medical emergency or death in the family. If this situation occurs, Company may, in Company’s sole discretion, refund the amount you paid that is above and beyond costs and services already incurred and provided for by Company.